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SMS Integration with SuiteCRM

Sugar is the most flexible and customizable CRM platform and delivers unmatched flexibility across every aspect of your CRM deployment. Customization's can vary from custom fields, custom modules, code customization, to 3rd party plugins.With its out of the box feature of being able to be customized quickly as per business requirements.

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Improves staff workflow, customer knowledge, and decision-making accuracy.

This integration for SuiteCRM that allows you to send SMS to any mobile number by single click on SMS icon from any module.

You can send automated SMS to your clients on defined actions that’s called workflow, and send bulk SMS from module’s listview like Account, Contact, Lead and get a reply back as an Inbound SMS.

Key Features

No need to create different SMS Template. You can use Email Templates for sending SMS.
This addon supports all SMS gateway of any country.
Click to SMS From all modules.
You can see the Outbound / Inbound SMS records in a Call module.
Send immediate SMS notifications to your Sales manager by Workflow when new Lead is assigned.
Send immediate SMS notifications to your support engineer by WorkFlow when new Case is assigned.
Bulk/Mass SMS feature for Accounts, Leads, Contacts modules from Listview.
Auto Related Outbound/Inbound SMS to appropriate module record.
Users Can see Notification when Inbound SMS is received.
Can be used as a reminder for customers.

Sending SMS

1. You can send SMS by click on the icon beside the numbers from Listview or Detailview.

2. Click on the icon it will open SMS popup window.

3. Select the Template that you want to send and click on Send SMS.

4. After the sending SMS, it will be logged in a Call module as an Outbound SMS record.

Below we can see the modules Activities subpanel. All SMS Outbound / Inbound logs are related to that record.

Sending Bulk SMS

1. Just goto Listview of a module and select the multiple records. now click on the Bulk Action menu and select Send Bulk SMS option.

Receiving SMS

1. When any client is replying then its logged as an Inbound SMS in a call module.

2. Users are getting notifications when inbound SMS generated and assigned to them.

Now, Goto Documentation Page for further configuration. like

Create an SMS Template.
Configure the Workflow.
How users can see their Outbound / Inbound SMS.
Configure the Inbound SMS settings.

In case found any problem while installation please email us at

View Pricing

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SMS Integration with SuiteCRM Plans

Unlimited Users
Outstanding Support
Works on versions 7.0.0 and above

Immediately after checking out you can download and install your add-on.
Licensed for one production instance and unlimited test and dev instances.

SMS Integration with SuiteCRM
SMS add-on automation makes your business available anytime. Send SMS from SuiteCRM at one click from any module. You can also create workflow SMS and get a reply back as an Inbound SMS.





 Verified Purchase 
7:35 am April 23rd, 2019
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Working as expected.
An issue during installation was quickly solved by support (within 24 hours and even during weekend !), this is greatly appreciated.

Also oursupport guy took into account our specific need to support 2 different phone number formats in CRM and made the required changes to make it work.

Works great in France with OVH as SMS provider using HTTPS.


 Verified Purchase 
7:04 am April 19th, 2019
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After a slow start the Dreamer Technologies team went above and beyond, not only assisting us with getting the extension working but also integrating a new sms service (BurstSMS) that works in New Zealand & Australia. I would not hesitate to recommenced both this extension and their stellar support.


 Verified Purchase 
9:57 am March 26th, 2019
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After a couple of technical changes needed to our system Mehul solved our problem!

Fantastic support from this company, working over the weekend to support us. This is a great addition to our system.

Thanks to the team @ Dreamertechs! Highly recommended.


 Verified Purchase 
5:15 pm February 5th, 2019
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The Add-on is working as advertised. After some initial setup issues support was great and had us up and running in a few minutes

Grace Christian University

 Verified Purchase 
1:11 pm August 13th, 2018
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Very prompt support. Support was able to resolve a minor issue we were having in a timely manner. The solution is working very well for us. I fully recommend this solution.


 Verified Purchase 
6:05 am July 10th, 2018
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It’s Working as per requirement. Great Add-on !!
SMS Outbound and Inbound working very well. Easy Configuration with nice documentation.
We can use email template for sending SMS that’s amazing.
Workflow help automates sales process and follow-ups.

Now, Goto Documentation Page for further configuration.

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