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Freshdesk Integration with SugarCRM

Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

Includes a 30 day guarantee

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Improves staff workflow, customer knowledge, and decision-making accuracy.

This add-on will Sync all Tickets, Contacts, Accounts, and Reply. A Freshdesk ticket will be Case, Freshdesk contact will be Contact, Freshdesk customer will be Account & Freshdesk replies will be Note in Sugar.

     This addon supports Freshdesk v2.0 API
     Supports Sugar On Demand

The Benefits / Key Features

Enable you to effectively control your Freshdesk data across SugarCRM.
The tickets are generated in Freshdesk, will create a Case in CRM.
Sync Ticket Fields like status,state,priority,description,attachment,replies.
Whenever case created in CRM, It will also create account & contact.
Sync Contact Fields like name,address,email,title,mobile,description,twitter etc.
All the replies will be generated as Note record in CRM.
A complete relationship between Account-Contact-Case-Note.
Can sync custom fields also.

Case details in CRM

Below is the screenshot of a case record created in SugarCRM.
A ticket generated to your Freshdesk portal. Now a case, account, contact also gets create in SugarCRM and will relate to Contact and Account. It will sync ticket fields like status,state,priority,description,attachment,replies.
We can see Freshdesk ID and Contact in Freshdesk Info panel.

Contact details in CRM

Below is the screenshot of a contact record created in SugarCRM.
It will sync contact fields like name,address,email,title,mobile,description,twitter_id,facebook_id etc.

Account details in CRM

Below is the screenshot of an account record created in SugarCRM.
It will sync account fields like name, website, description etc.

Check Replies in Case record

Below is the screenshot of Freshdesk replies created as a note in CRM
We can see the History of the particular case record. all the replies are given or received save as a note record in CRM.

Contact us

Email – info@dreamertechs.com
Skype – dreamertechs

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Try any plan for 30 days!

Freshdesk Integration with SugarCRM Plans

Unlimited Users
Outstanding Support
Supports Community
Supports Professional
Supports Corporate
Supports Enterprise
Supports Ultimate
Works on versions 6.0.0 and above

Immediately after checking out you can download and install your add-on.
Licensed for one production instance and unlimited test and dev instances.

Freshdesk Integration with SugarCRM
Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

ULTIMATE

$599
YEARLY

YEARLY

Now, Goto Documentation Page for further configuration.

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Starting from the understanding your business needs till the implementation of Sugar, we are with you. We are a multi-discipline design studio with an extensive network of the finest talent, allowing us to build the perfect team to respond to your brief.