Freshdesk Integration with SuiteCRM

Freshdesk Integration with SuiteCRM

Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

Includes a 30 day guarantee

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Improves staff workflow, customer knowledge, and decision-making accuracy.

About

This add-on will Sync all Tickets, Contacts, Accounts, and Reply. A Freshdesk ticket will be Case, Freshdesk contact will be Contact, Freshdesk customer will be Account & Freshdesk replies will be Note in CRM.

This addon supports Freshdesk v2.0 API

The Benefits / Key Features

Enable you to effectively control your Freshdesk data across SuiteCRM.

The tickets are generated in Freshdesk, will create a Case in CRM.

Sync Ticket Fields like status,state,priority,description,attachment,replies.

Whenever case created in CRM, It will also create account & contact.

Sync Contact Fields like name,address,email,title,mobile,description,twitter etc.

All the replies will be generated as Note record in CRM.

A complete relationship between Account-Contact-Case-Note.

Can sync custom fields also.

Case details in CRM

Below is the screenshot of a case record created in SuiteCRM.

A ticket generated to your Freshdesk portal. Now a case, account, contact also gets create in SuiteCRM and will relate to Contact and Account. It will sync ticket fields like status,state,priority,description,attachment,replies.

We can see Freshdesk ID and Contact in Freshdesk Info panel.

Contact details in CRM

Below is the screenshot of a contact record created in SuiteCRM.

It will sync contact fields like name,address,email,title,mobile,description,twitter_id,facebook_id etc.

Account details in CRM

Below is the screenshot of an account record created in SuiteCRM.

It will sync account fields like name, website, description etc.

Check Replies in Case record

Below is the screenshot of Freshdesk replies created as a note in CRM

We can see the History of the particular case record. all the replies are given or received save as a note record in CRM.

Contact us

Email – info@dreamertechs.com
Skype – dreamertechs

Now, Goto Documentation Page for further configuration.

In case found any problem while installation please email us at info@dreamertechs.com

View Pricing

Backed by our Tried & Tested, 30-Day Money Back Guarantee.

Pricing

Try any plan for 30 days!

Freshdesk Integration with SuiteCRM Plans

Unlimited Users
Outstanding Support
Works on versions 7.0.0 and above

Get Started

Immediately after checking out you can download and install your add-on.
Licensed for one production instance and unlimited test and dev instances.

Freshdesk Integration with SuiteCRM
Streamline all your customer conversations in CRM. This Integration helps you to manage your customer support case into CRM. It will create cases, account, contact, replies in CRM and will relate each other.

ULTIMATE

$699
YEARLY

YEARLY

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Reviews

jamesroy

Verified Purchase
8:41 am July 10th, 2018
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Freshdesk integration working perfectly. Easy Documentation.
Dreamer Technologis is best team for suitecrm addons and customization and support also.

Regards,
James

Docs

Now, Goto Documentation Page for further configuration.

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